Troubleshooting
Solutions to the most common issues in XAutoDM. Find your problem below and follow the fix.
Campaign not sending messages
Campaign is paused or stopped
Open the campaign page and check status. Paused → click Resume. Stopped → create a new campaign.
Lead list is exhausted
Sent to every lead. If Queued shows 0, the list is done — scrape more leads into a new campaign.
Account was disconnected
Cookies expire. In Accounts, if status shows Disconnected/Error, re-export cookies from x.com and paste them again.
Daily limit reached
Sending resumes automatically tomorrow. Need more today? Raise the daily cap in account settings.
Out of credits
At 0 credits the campaign pauses. Go to Billing to upgrade or top up.
Leads not scraping
Empty results
The target may have few followers, or filters are too narrow. Remove keyword filters, confirm results, then re-apply one at a time.
List stuck in progress
The scraper can stall on a specific account. Start a new scrape with a different target. Stuck >10 min → make a new list.
Results don't match expectations
Review filters — especially bio keyword include/exclude and follower range. Broad = more leads, narrow = fewer but sharper.
can_dm returning few leads
Many profiles restrict DMs — 20–40% open is normal. Scrape a larger source or add more source accounts for volume.
Credits & billing
Credits ran out mid-campaign
It auto-pauses at 0. Upgrade or buy credits in Billing; the campaign resumes on the next tick (1–2 min).
Upgraded but credits didn't update
Credits are granted by webhook on payment. If >5 min has passed, contact support with your order ID.
Follow-ups using more than expected
Every DM — initial or follow-up — costs one credit. A 3-step sequence to 100 leads can use up to 300.
Account flagged or locked
X temporarily locked the account
Log in to x.com, complete verification (phone/email/CAPTCHA), then re-export cookies and reconnect.
Daily volume too high
Lower the daily cap to the safe limit — 30/day on a verified account, 7/day if unverified. Generic messages also trigger flags — review copy.
Account suspended
Persistent violations lead to suspension. Use a different account; focus on personalization and conservative limits.
Still stuck?
If none of the above solved it, reach out directly. We respond to every message.